Update your controller to get the latest software.Use a different controller or headset to check for any malfunction on the hardware.Increase the audio by going to Settings>Device & Accessories and select your controller to adjust audio settings.Check that the headset is not muted by checking the mute button on the headset controls.Disconnect the headset or unplug the headset cable from the controller, and then reconnect it firmly to the controller.Check your profile/Configure privacy and online settings.Home › Xbox › Xbox One › Xbox One headset issue
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